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The Policy

Terms of Service

Protecting Your Data

1. Your Privacy is Our Priority

At Muthaka Farms, we treat your personal information with the same care we give our land. This policy explains how we collect and use your data to get our farm products to your kitchen safely and efficiently.

2. Information We Collect

We collect only what is necessary to serve you:

  • Identification: Your name and contact details (phone number and email).

  • Logistics: Your physical address or digital location pins for accurate delivery.

  • Preferences: Records of your past orders (such as your preference for Broilers, Kienyeji, or specific vegetables) to help us personalize your future shopping.

3. How We Use Your Data

Your data is used strictly for the following:

  • Order Fulfillment: Processing your orders and ensuring our delivery team can find you.

  • Direct Communication: Sending you WhatsApp or SMS updates regarding your specific order status or answering your inquiries.

  • Farm Updates: If you opt-in, we may occasionally notify you when a new harvest (like our Avocados or seasonal Onions) is ready.

4. Data Sharing and Security

  • No Selling of Data: We do not, and will never, sell or rent your personal information to third parties.

  • Trusted Partners: We only share your name and address with our trusted logistics partners to facilitate delivery.

  • Storage Safety: We use secure digital storage to protect your contact information from unauthorized access.

5. Your Rights and Control

You are in control of your data. You may contact us at any time to:

  • Review the information we have on file for you.

  • Request that we delete your contact details from our records.

  • Opt-out of any marketing communications.

For any privacy-related questions, please reach us at muthakafarms@gmail.com.